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Residential Services

Residential Services are available when out-of-home placement becomes necessary. Children experiencing social, emotional, or educational challenges have unique needs. When their level of care exceeds the resources of their families, schools, and communities, temporary placement is sought on our residential campuses. 


Residential services provide a highly structured environment where educational, clinical, recreation, and daily living activities are designed to provide guidance, positive choices, and personal growth.

New Directions’ Residential Services are designed to be effective for children ages 6-20. Youth are referred to New Directions for various reasons. For some, educational needs cannot be met by their home school district. For others, Family Court has deemed out-of-home placement necessary while safety concerns are remedied. 


Referrals for residential placement are accepted from Committees on Special Education, County/Local Departments of Social Services, and/or the Office of Child and Family Services

Personal and family empowerment is essential. We believe each family brings unique perspectives, strengths, and resources. Working together, we create a plan that meets your needs and includes your priorities.

 

When children do not have an identified family resource, we are committed to identifying a loving, permanent family resource in the child’s best interest. 

New Directions Residential Services are infused with trauma-informed, strengths-based care, tailored to the needs of the child and family.


Our Wyndham Lawn and Randolph Residential Campuses are Article 29-I Health Facilities. Additionally, all our residential services are Qualified Residential Treatment Programs (QRTP).

Personal and family empowerment is essential. We believe each family brings unique perspectives, strengths, and resources. Working together, we create a plan that meets your needs and includes your priorities.

 

When children do not have an identified family resource, we are committed to identifying a loving, permanent family resource in the child’s best interest. 

New Directions Residential Services are infused with trauma-informed, strengths-based care, tailored to the needs of the child and family.


All our residential services are Qualified Residential Treatment Programs (QRTP)

Randolph Residential Campus

Randolph Qualified Residential Treatment Program (QRTP)

Randolph Residential Services combine a structured living environment with activities that promote healing and growth. Our 100-acre park-like campus includes well-maintained condos and supervised apartments. Each living area includes comfortable gathering spaces and a kitchen. Children are encouraged to personalize their rooms, decorating with items important to them. 


Nutritious meals are prepared and served by food service professionals in the campus dining room. The Life Skills and Timberwolf areas are often youths’ favorite places.


Social work and case management services are provided on-site. An on-campus health center allows for routine medical services to be provided on-site by nurses familiar with each youth.


Adventure Recreation offers opportunities such as kayaking, canoeing, paddle boards; skiing, and horseback riding in a challenge by choice format. The Randolph Campus also offers: 


• 3 miles of trails
• Accredited Adventure-Based Recreation
• Youth Advisory Council
• Indoor recreation facilities
• Accredited Equestrian Program 

Educational services are provided on-campus by the Randolph Academy Union Free School District.

 
Youth requiring specialized educational services reside on our Randolph Residential Campus while receiving a uniquely tailored education at our partner school, Randolph Academy. Smaller class sizes and individualized attention enable a child to “catch up,” while acquiring healthy, new skills for learning and living, leading to a high school diploma.

Contact Information for Randolph Qualified Residential Treatment Program:

Scott Winterburn

Admissions Coordinator

Phone 1: 716-358-3636 ext. 5215
Phone 2: 716-433-4487 ext. 420

Email: swinterburn@ndyfs.org

Wyndham Lawn Residential Campus

Wyndham Lawn Qualified Residential Treatment Program (QRTP)

New Directions takes a positive approach to helping youth overcome emotional, behavioral, and educational challenges, and our Wyndham Lawn Residential Services Campus provides an ideal opportunity to live and learn while in a beautiful, natural setting.

Wyndham Lawn Residential Services combine a structured living environment with activities that promote healing and growth. Our 70-acre park-like campus, includes cottages and a school. Each living area contains comfortable gathering spaces and a kitchen. Children are encouraged to personalize their bedrooms, decorating with items important to them.


The Henrietta G. Lewis Campus School is just a short walk from youth cottages. Nutritious meals are prepared and served by food service professionals in the campus cafeteria. The Wildcat Lounge, located in the historic administration building, and beautiful outdoor pool are often youths’ favorite places.


Social work and case management services are provided on-site. An on-campus health center allows for routine medical services to be provided on-site by nurses familiar with each youth.


Adventure Recreation offers opportunities such as kayaking, canoeing, skiing, and biking in a challenge by choice format. The Wyndham Lawn Campus also offers:


• Accredited Adventure-Based Recreation
• Youth Advisory Council
• Indoor recreation facilities
• Ropes Course
• Outdoor Pool (seasonal use)
• Hiking trail

Educational services are provided on-campus at the Henrietta G. Lewis Campus School, a private school operated by New Directions.

Contact Information for Wyndham Lawn Qualified Residential Treatment Program:

Scott Winterburn

Admissions Coordinator

Phone 1: 716-358-3636 ext. 5215
Phone 2: 716-433-4487 ext. 420

Email: swinterburn@ndyfs.org

Westons Mills, Chautauqua House, and Broadway House

Agency Operated Boarding Homes (AOBH)